Anticipates and communicates replenishment needs promptly, ensuring no shortages throughout scheduled function time.Removes soiled wares and dirty glassware and place in designated area.Replaces ashtrays with 1 butt with clean ashtray by using capping method.Issues, opens and serves wine/champagne bottles collects payment/tickets where specified.Serves drinks to guests in accordance with departmental standards when re-leaving bartenders.Provides club service for designated beverages.Assists in transporting bar unit with all supplies and equipment to assigned function area and set up in specified location i.Completes opening side duties: check quality and set up designated bar stock and supplies by using checklist, requisition all necessary supplies, transport supplies from storeroom to bar set-up area, stock ice, prepare garnishes, stock glassware and paper supplies, prepare mixes, check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.), check condition and cleanliness of blender, shaker and other tools and check temperature of refrigeration units.Maintains complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.Maintains complete knowledge of service requirements for assigned function: ability to stock and maintain all liquor brands, beers, non-alcoholic beverages, and glassware on banquet beverage bars, maintain basic knowledge, characteristics, and description of liquors, wines, and champagnes, possesses basic knowledge of glassware, bar ingredients, preparation method and garnishes required, group name, type of function and expected attendance, scheduled hours of service, special requests/arrangements, location of bar in function room, order of service, and VIPs.
Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.Monitors and maintains cleanliness, sanitation and organization of assigned work areas.Resolves guest complaints, ensuring guest satisfaction.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Anticipates guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
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